We are an internationally operating B2B collections agency with more than 15 years of professional experience in our industry. We have got a very strong presence on the American continent (Pan-American branch managing principal strategic locations in Ecuador, Brazil and Florida (USA)) and in Europe (with headquarters in Germany and a British „sister company“). Moreover, EMS DEBITA is prepared and fully competent to recover bad debt in virtually all countries around the globe. Owing to our own (not any anonymous) network of strategic partners and affiliates who are all experienced professionals and have been carefully selected in line with our key criteria and fundamental values (expertise – commitment – efficiency – mutual trust) we are in a position to provide a full range of collection as well as credit-management related services everywhere the world.

We see and define ourselves first of all as a strategic ally of companies who are players in global markets and who operate in all types of industries of international commerce. Given our international presence, privileged contacts and detailed first-hand knowledge of foreign business cultures, legal systems and languages we help, on the one hand, preventing financial prejudice to our customers by providing vital credit-information on your potential future and/or existing clients (monitoring) abroad and, on the other hand, effectively assist with bad debt recovery in your debtor’s country.

We act as a mediator between creditor and debtor with all needed discernment and using diplomatic but at the same time straightforward methods of approach to obtain quick and best results. We swiftly determine the type of debtor we are dealing with: Either the sincere and cooperative one who is finding himself in payment arrears due to unforeseen difficulties or, in contrast, the bad faith debtor abusing of creditor’s patience and lacking true intention of settling overdue debts amicably. While working out feasible solutions with the former in a reconciliatory spirit of cooperation, not losing out of sight your interest in preserving a good client relationship, we will, on the contrary, deal with the latter type of debtor by employing firmness and authority to prompt the desired response.